Returns

 

All of our products are 100% Guaranteed.

Meaning, if you are not completely satisfied with the product performance, you can return it to the place of purchase for full refund. 

If you are not satisfied with the product performance, please return to the place of purchase for full refund. For returns on orders placed on-line, please contact our customer service department (customercare@mydentitycolor.com) for next steps. We handle each order and potential return individually to ensure your unique needs are met.

 

On-line Order Returns & Refunds (if applicable):
We handle each return and potential refund individually. If for any reason you’re not 100% satisfied with product performance, it may be returned for full refund.  All returns must be accompanied by the receipt and all original components. A full refund will be issued on the return, providing the return is within 60 days of the original purchase date. Upon receipt of the returned product, we will credit the original transaction.     

Returning products for any other reasons? Please contact our customer service department for next steps. We handle each return inquiry individually.

 

Damaged or Defective Product

We provide replacement product for product that has arrived defective or damaged. Please contact our customer service department and make sure you have the following information available:

Name
Phone Number
Email Address
Order Number
Products Affected
Brief Descriptions and/or Photo of the Damaged or Defective Product

 

Customer Service Contact

Get in touch with us!
Before emailing or calling, check out our Frequently Asked Questions
customercare@mydentitycolor.com or 1-866-GUY-TANG